Businesses should move away from the outdated “the customer is always right” mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here’s how to ...

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Gautam Patankar's transition from a lifelong golfer to the chief experience officer at Bobby Jones Links underscores a unique blend of personal passion and professional evolution. His background as a ...

Shot of call center operators working in the office. Call center agent working with his colleagues in modern office. Smiling handsome businessman working in call center. Customer experience is ...

If you employ even one person who represents your brand, you, as their employer, have a responsibility to that employee just as much as you have a responsibility to yourself and your business. However ...

Customer experience and employee engagement: separate worlds, or co-dependent business priorities? “To paraphrase an old Employees First expression,” says Nick Shottel, operations director at 21 ...

Employee relations is a key consideration for today’s business operations, as it can greatly influence an organization’s success. Healthy employee relations contribute to a more harmonious work ...