When it comes to creating exceptional customer experiences, we often focus heavily on customer-facing strategies and tactics. But there’s a fundamental principle I’ve championed throughout my career ...

Gautam Patankar's transition from a lifelong golfer to the chief experience officer at Bobby Jones Links underscores a unique blend of personal passion and professional evolution. His background as a ...

Want happy customers? It all starts with employees. The research is indeed compelling. Bova’s book shares statistically significant studies that emphasize the power of effective EX programs at global ...

Most successful organizations share the ideal and the strategy of always putting the customer first. Whenever an organization falls short of that ideal, it might be overlooking its most valuable ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

Signals, a startup building an artificial intelligence-powered Cloud Employee Platform, launched today with the goal of helping companies automate client-facing interactions across sales, marketing, ...

DENVER, Colo., and REDMOND, Wash. — Aug. 30, 2023 — Lumen Technologies Inc. (NYSE: LUMN), a multinational technology company, is working with Microsoft Corp ...

In an age of social distancing, customer service may be the biggest challenge for companies seeking to create warm, fuzzy, long-lasting client relationships.

A snapshot of the CX market: aligning customer expectations with company strategies. Global and local CX leaders, strategy, ...

ServiceNow service management capabilities to be extended to all BT Group units ServiceNow Service Bridge to connect BT Group with their enterprise customers for seamless automation BT Group to pilot ...