Building a customer-centric culture is more than just a strategy; it’s a mindset. At the heart of that mindset is an undeniable truth: Empowered employees create empowered customers. A successful ...

Shot of call center operators working in the office. Call center agent working with his colleagues in modern office. Smiling handsome businessman working in call center. Customer experience is ...

Customer retention has never been more important to an organization’s bottom line, but achieving it means doubling down on the connection between employees and customers. Here’s why it works, and how ...

Employee retention is vital to the success of his business, Ellsworth said, because high turnover has a significant impact on any small business due to the time and cost of filling an open position.

Customer experience and employee engagement: separate worlds, or co-dependent business priorities? “To paraphrase an old Employees First expression,” says Nick Shottel, operations director at 21 ...

If you employ even one person who represents your brand, you, as their employer, have a responsibility to that employee just as much as you have a responsibility to yourself and your business. However ...