Businesses should move away from the outdated “the customer is always right” mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here’s how to ...

Gautam Patankar's transition from a lifelong golfer to the chief experience officer at Bobby Jones Links underscores a unique blend of personal passion and professional evolution. His background as a ...

Strengthen your customer relationships by addressing these eight key customer experience failures. Opinions expressed by Entrepreneur contributors are their own. Failures like over-automation, ...

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Most successful organizations share the ideal and the strategy of always putting the customer first. Whenever an organization falls short of that ideal, it might be overlooking its most valuable ...

April Ho-Nishimura, global head of employee and customer experience at onsemi, a NASDAQ100 semiconductor powerhouse, lives and breathes CX and EX. No, she really does. Just look at her title. We've ...

Employee retention is vital to the success of his business, Ellsworth said, because high turnover has a significant impact on any small business due to the time and cost of filling an open position.

Customer experience and employee engagement: separate worlds, or co-dependent business priorities? “To paraphrase an old Employees First expression,” says Nick Shottel, operations director at 21 ...

If you employ even one person who represents your brand, you, as their employer, have a responsibility to that employee just as much as you have a responsibility to yourself and your business. However ...

I prefer to not use the buzzwords, so I couldn’t add “Great Resignation” to this article's title—but you can feel it. Another one is on the way, and it’s likely going to be bigger and more impactful.

Although not often discussed, the quality of employee work relationships are among the top indicators of positive business outcomes. Esther Perel, Culture Amp’s External Advisor, shared her thoughts ...