Businesses should move away from the outdated “the customer is always right” mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here’s how to ...

In this era of ever-increasing competition and evolving consumer demands, businesses that embrace the power of feedback gain a significant advantage. Feedback reigns supreme in the modern business ...

Strengthen your customer relationships by addressing these eight key customer experience failures.

Gautam Patankar's transition from a lifelong golfer to the chief experience officer at Bobby Jones Links underscores a unique blend of personal passion and professional evolution. His background as a ...

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Employee retention is vital to the success of his business, Ellsworth said, because high turnover has a significant impact on any small business due to the time and cost of filling an open position.

If you employ even one person who represents your brand, you, as their employer, have a responsibility to that employee just as much as you have a responsibility to yourself and your business. However ...