Progressive Insurance may be the second largest car insurer in the United States. But it cares about what each of its ...

Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

Comptroller Thomas DiNapoli's analysis shows how the MTA must be more precise in service expansion and changes.

For the 2025 Top Workplaces list, cleveland.com and the Plain Dealer compiled more than 180 stand-out Northeast Ohio ...

IKEA New Zealand has expanded its recruitment drive to more than 500 employees ahead of the opening of its Sylvia Park store ...

"The one day a year the ice cream machine is working," one viewer said, while others chimed in with similar stories.

Yvonne Chan, Head of People and Culture, believes that engaging in cross-departmental activities helps employees forge stronger connections with the organisation, build new relationships, and develop ...

Johnson Controls Arabia (JCA) has achieved a historic milestone in customer service excellence, becoming the first and only Saudi company to earn all four ISO certifications in customer satisfaction, ...

Outstanding Independents Summit panel provided insights and practical strategies small operators can implement today.

Emotionally intelligent leaders create environments where people feel valued, motivated, and empowered to contribute their best.

Bluegrass Network plans to employ Vonage Fusion, which combines Vonage Business Communications (VBC), its unified communications solution with Vonage Contact Center (VCC), Intelligent Workspace, to ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...