Former Starbucks chief executive Howard Schultz once observed, “If people believe they share values with a company, they will ...

Customer experience and employee engagement: separate worlds, or co-dependent business priorities? “To paraphrase an old Employees First expression,” says Nick Shottel, operations director at 21 ...

This article was inspired by my encounters with customers and other stakeholders who have had bad service experiences with organisations and businesses, and highlights the role of employees in ...

Cherokee Mitsubishi boosts growth by focusing on retention, referrals, and memorable customer experiences instead of one-time ...

Employee exits aren’t just a cultural moment – they’re a high‑risk flashpoint for IP theft, and HR is now squarely on the ...

Hospitality turns service into relationship, and transactions into something people remember.

There is no wiggle room when it comes to establishing and maintaining a trusting relationship. If you say you will do ...

Delta Air Lines is the go-to choice in several categories for Americans surveyed for the 2026 BrandSpark Most Trusted Awards.

The company introduces a new leadership model that decentralizes decision-making, aligning market expertise with operational ...

Earlier this year, the Labour Court found that a restraint of trade was unenforceable due to the dismissal of the employee.

WorkTango reports on responsible AI use in HR, emphasizing compliance, bias audits, and ongoing monitoring to build trust and ...

The change represents a milestone moment in the company’s history, as ownership and operational leadership formally ...