It is the internal customer (the employee) that constitutes the kingmaker through continuous, innovative and agile value ...

As more businesses incorporate CCOs, it's important for those stepping into the position for the first time to understand ...

It’s not what you say but how you say it. In the throes of emotional conversation, we can bond through building rapport.

In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

The comment originated in a shareholder letter from 1999, later repeated in interviews, in reference to Amazon's devotion to its customers.

A few small tweaks can mean much stronger relationships with remote employees or customers, says author Andrew Brodsky.

The most confident CEOs are likely to aim for better employee and customer experiences through transformation (60%, vs. 30% ...

Layoffs at Salesforce are set to impact over 150 employees in San Francisco. According to a state filing, the customer relationship management software manufacturer is ...

Unprecedented inequality and other geopolitical risks are causing an increase in revenge quitting and similar behaviours.

CSX CEO Joe Hinrichs is not one to shy away from a tall task. Since arriving at CSX in September 2022, he has been on a mission to repair the railroad’s damaged relationship with its employees. His ...

The new branch underscores the bank’s commitment to delivering high-quality products, services, and financing solutions tailored to diverse customer needs ...

Executives, consultants, and even front-line employees are beginning to adopt a more structured way of thinking - clearly ...