As more businesses incorporate CCOs, it's important for those stepping into the position for the first time to understand ...

It’s not what you say but how you say it. In the throes of emotional conversation, we can bond through building rapport.

In today’s fast-moving digital landscape, customers expect more than simple transactions—they want meaningful conversations that are quick, engaging and tailored to their needs. As leaders, we face a ...

Q4 2024 Earnings Call Transcript February 20, 2025 RingCentral, Inc. beats earnings expectations. Reported EPS is $0.98, ...

The most confident CEOs are likely to aim for better employee and customer experiences through transformation (60%, vs. 30% ...

CSX CEO Joe Hinrichs is not one to shy away from a tall task. Since arriving at CSX in September 2022, he has been on a mission to repair the railroad’s damaged relationship with its employees. His ...

Executives, consultants, and even front-line employees are beginning to adopt a more structured way of thinking - clearly ...

Shares of SoundHound AI (NASDAQ: SOUN) plunged following a revelation that Nvidia (NASDAQ: NVDA) exited its investment in the ...

David of CloneOps discusses the advantages of using the new CloneOps AI voice agent, developed using years of industry ...

“Our current focus of automation is on cybersecurity and incident management, to enhance threat detection, streamline ...

United Rentals has acquired Pittsfield Lawn & Tractor’s rental arm. Meanwhile, Pittsfield Lawn & Tractor has changed its name ...

Buying an existing business can be a shortcut to achieving your entrepreneurial dreams, but it’s not always smooth sailing.