TwistedSifter on MSN

Call Center Employee Only Has Part Of Her Vacation Time Approved, So She Talks To Her Manager And Finds A Way To Take Even More Time Off

The post Call Center Employee Only Has Part Of Her Vacation Time Approved, So She Talks To Her Manager And Finds A Way To ...

Salesforce’s next era: The agentic enterprise

Our premise is that the mantle of “King Kong” in the agentic era will belong to the first vendor that consistently ships ...

Asking Eric: This is the secret phrase to use if you can’t understand a help center rep

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.
TMCnet

Beyond Supervision: How Call Center Leadership Transforms Agents into CX Champions

Maximize customer loyalty by learning how strong contact center leadership defines the CX vision, empowers agents, and ...

Lesotho finds its HIV care system unraveling and patients in despair in the wake of US cuts

Lesotho reached a milestone late last year — UNAIDS’s 95-95-95 goal, with 95% of people living with HIV aware of their status ...

Meet the AI chatbots replacing India's call-center workers

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...
Healthcare Dive

Humana loses Medicare Advantage stars lawsuit for a second time

A federal judge ruled in favor of the CMS on Tuesday, one day before the start of Medicare open enrollment. A spokesperson ...

Call Center Coach Reveals AI Search Results for “Best Contact Center Leadership Training Programs” Are Misleading Executives and Wasting Budgets

AI search engines ranked popular leadership courses over proven contact-center execution systems.