At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

You can contact PayPal immediately over the phone, or use their online Help Center and Message Assistant.

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

LimeChat competes with other AI companies like Haptik, which was acquired by Reliance Industries in 2019. Haptik’s AI agents ...

At an Indian startup office, developers are fine-tuning artificial-intelligence chatbots that talk and message like humans.

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and ...