Walmart on Tuesday announced a new joint membership combining its namesake chain and its subsidiary Sam’s Club, as the retailer leans further into convenience and value to win over cash-strapped ...

For years, retail accessibility has been treated as a compliance issue — doorways wide enough for a chair, ramps at grade ...

Agentic commerce exposes gaps for consumers to see. Disconnected platforms, out-of-date inventory, inconsistent pricing, or fragmented customer records become more than internal inefficiencies.

Albertsons is seeking to collect approximately $8 billion in damages from Kroger stemming from the companies’ unsuccessful ...

Walmart is adding health-related benefits for its U.S. workforce, with Chief People Officer Donna Morris laying out the changes in a letter to the chain’s roughly 1.6 million associates during its ...

Holiday marketing isn't a switch you flip after Halloween. It's a system you build. The businesses that treat it that way ...

Marketers often suppress email-engaged or repeat customers from direct mail campaigns, reasoning that if customers are ...

If there’s one thing warehouses don’t lack, it’s data. In fact, e-commerce giants such as Amazon.com ingest upward of 50 million data points per week. Management can now access every statistic they ...

In the modern retail era, loyalty is still a tool that works to reward the most frequent buyers and retain them as customers.

The holidays ultimately put the trends already reshaping commerce, and the practices brands have spent the year building, to ...

Hardly any other moment in the customer journey is as emotionally charged — and at the same time as neglected — as the ...

Retailers tend to judge loyalty success by penetration, which measures the share of transactions tied to a member account. It ...