Agentic CMS aims to streamline governance, compliance and content maintenance for marketing teams facing resource constraints ...

As privacy laws tighten and AI matures, CMOs are rebuilding personalization around transparency, governance and value ...

Built on the Intuit platform, powerful new Shopify-specific enhancements, seamless omnichannel campaigns across email and SMS, and more robust reporting and analytics just in time for the holidays ...

When customer experience runs on a single metric, the business flies blind. Here’s how top performers see the whole picture.

Macro events combined with the rise of generative and agentic AI threaten to disrupt content management. Here’s how ...

Salesforce pledges to invest in AI innovation, customer success, and workforce development in the City Company welcomes nearly 50,000 attendees to the 23rd annual Dreamforce, the world’s largest AI ...

According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...

In a world of infinite choice, where individuals have unfettered access to countless brands, experience has become the key ...

Genpact CMO Caitlin Blewett reveals how she managed a bold rebrand stemming from her company's focus on agentic solutions.

Nearly three years after ChatGPT’s debut, generative AI is finally settling into a core set of use cases. People today use ...

From Plato’s Cave to Bran Stark’s Throne, the case for DAM as the true center of the digital experience stack.

Deal is among the biggest in the CX software space; Qualtrics confirms and calls it a win for AI-powered experience ...