AI customer support startup secures funding to expand enterprise concierge platform amid surging agentic AI adoption.
B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to ...
Listening becomes the CX strategy. When data is treated as a continuous conversation rather than a repository, brands can ...
Figma integrated Anthropic's Claude AI into FigJam on Jan. 26, enabling teams to generate editable diagrams from prompts, ...
The Drupal Association on Jan. 28 released Drupal CMS 2.0, introducing a visual page builder and AI-powered tools designed to ...
New investors Coatue Management and Index Ventures lead $250 million Series D round SAN FRANCISCO--(BUSINESS WIRE)--Decagon, the leader in conversational AI agents for concierge customer experiences, ...
What failed as consumer hype is reemerging as infrastructure for AI agents, autonomous transactions, and machine-to-machine ...
Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps ...
Sets new standard for enterprise uptime, seamless failover, and compliance for mission-critical CX SAN FRANCISCO, Calif - January 28, 2026 - Crescendo, the first AI-native contact center, today ...
Odense, Denmark, 27th January 2026, open-source .NET CMS platform vendor, Umbraco, has announced that it has achieved ISO 27001/IEC:2022 certification. ISO 27001 is an internationally recognized ...
As trust erodes and AI accelerates, Experience 5.0 emerges as the framework connecting technology, ethics and human value.
Klaviyo (NYSE: KVYO) today announced the launch of the Klaviyo app in ChatGPT, a new integration that gives marketers instant access to their Klaviyo data right inside ChatGPT. This launch marks ...
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