Full fibre upgrade T&Cs: Additional external costs may apply. Currently only available for eligible residential customers with a FTTN or FTTC connection. Customers must sign up to an eligible ...

How can I change my billing anniversary date? Last Updated: Tuesday 18 Apr 2023 You can change your billing anniversary date by calling our Customer Service team on 1300 880 905. A pro rata amount ...

Do I need a new router when moving house? Last Updated: Wednesday 19 Apr 2023 In most cases, you won’t need a new modem or router when you move to a new address. However, if your current hardware ...

Your remote teams don't have to feel disconnected from each other. These 7 tips can help you build a company culture that your remote employees will love.

Do I need to contact my previous provider? Last Updated: Saturday 8 Apr 2023 Yes, we recommend contacting them AFTER your service with us is up and running. This will give you the least downtime ...

This time of year is all about giving, but it doesn’t have to stop at our immediate family and friends. This belief is at the core of our Christmas donation, where we give back to awesome charities ...

In a world where a brand-new streaming service seems to pop up every week, it only makes sense to share the love with friends and family so everyone can stream content they love. However, the rules of ...

A technician may need to visit if your new address: Is being connected to the NBN network for the first time. Hasn’t had a phone line connected previously, or for a long period of time. Has NBN (or ...

Internet connectivity · mobile plans · security · phone systems. We’ve prepared a quick and easy EOFY telco checklist so your business is ready to grab the best EOFY offer.

Faster NBN fibre upgrade ordering is coming soon to the Carbon portal for Wholesale partners.

Update as of 12:00pm 16 August: The issue with NBN's ordering system has now been fixed, and they are working through the backlog of orders as quickly as possible. Still, we anticipate that this may ...

What is an eSLA? Last Updated: Tuesday 25 Apr 2023 eSLA stands for Enhanced Service Level Agreement and refers to NBN’s commitment to providing a higher level of support by having faster rectification ...