CHIÈVRES, Belgium -- Navigating the hallways in a health facility can feel intimidating to patients. They may not know where their doctor's offices are located or where to check-in for their ...

Patient satisfaction – customer service, really – in hospitals and healthcare: It’s time for the industry to raise the bar—and it needs to get a move on. Even though the goal of customer satisfaction ...

Because medical care is something everyone needs, it can be easy to forget that medical care is a service and patients are customers. But good customer service is just as important in medicine as it ...

Earning patient loyalty isn't easy. Patients have a lot of options when it comes to choosing a dental home, so if they have a negative experience at your practice or simply don't feel a connection, ...

The remodeled patient reception center was unveiled in mid-July. "We want our reception center to represent the kind of customer service and quality care people have come to expect when they choose ...

MacPractice today announced the release of MacPractice Patient Interface for Web/Reception, which helps physicians, dentists, optometrists and chiropractors who use MacPractice MD, MacPractice DDS, ...