Throughout our lives, we inevitably interact with various government agencies for numerous reasons, including obtaining a marriage license, changing schools, registering a vehicle, obtaining a fishing ...

Governments are striving to use digital technology to improve policymaking, interact better with citizens, increase capacity and efficiency and, ultimately, achieve better outcomes. But this can only ...

Residents have high expectations for digital services from local governments but the experience could be improved, according to findings from a national survey conducted by CivicPlus, a municipal ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. That’s the question we asked more than 1,000 consumers ...

Core Government Services has won a potential five-year, $610 million contract from the U.S. Army for mission support services for the military branch’s training support center. Army Contracting ...

A public-private partnership using cutting-edge cloud and artificial intelligence-based technologies aims to revolutionise ...

2 October 2024 - Have you experienced the ease of switching from paper forms to online forms and tracking their progress? E-government offers many such conveniences, ensuring the most vulnerable can ...