Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Working with difficult customers can test contractors more than the actual work at hand. One lawn tech showed up to fix a pipe, but when the customer snapped, karma hitched a ride on his hood. You ...

Understand the needs of the customer. If the customer is viewed as demanding and difficult, there often is a disconnect that needs to be addressed.