Starbucks is focused on applying data and AI to enable strategic decision-making through customer-centric, data-driven ...

If startup investors have their way, expect AI agents to be taking on a lot more. In recent months, investors have poured ...

That’s what sets customer data management apart: the ability to eliminate silos and deliver a clear, 360-degree view of each customer. When you venture beyond CRM, you stop being reactive and start ...

Integrating data and AI solutions throughout the customer experience journey can enable enterprises to become predictive and proactive, says vice president of product marketing at NICE, Andy Traba. In ...

Most companies use different vendors to run different parts of their business, such as customer management, finances, payroll and social media. To do this, they share access to customer data with ...

Since the start of 2025, the ShinyHunters extortion group has been targeting Salesforce customers in data theft attacks, ...

Phone giant AT&T has reset millions of customer account passcodes after a huge cache of data containing AT&T customer records was dumped online earlier this month, TechCrunch has exclusively learned.