Good employees do build customer relationships. Because customers are the most important assets of a company, companies aim to instill the importance of customer service early in employees' careers.

Examples of relationship-driven success. Companies that embrace a relationship-centric approach show how prioritizing employee satisfaction leads to exceptional service and customer loyalty.

The connection between employee experience (EX) and customer experience (CX) is well-documented, with both anecdotal evidence and statistical data supporting the correlation. Research indicates ...

The Gist. Dual feedback benefits. Both customer and employee feedback drive continuous improvement and innovation, enhancing overall business operations and customer relations.

This trust deficit impacts every facet of society, including customer and employee relationships. Impact on Business: A lack of trust can lead to decreased customer loyalty, reduced employee ...

The arrival of AI has been met with fear and optimism in equal measure, says Ron Shamah, chief executive of Rightpoint. But how can you use it, right now, to optimize customer and employee relations?

That relationship was dramatized by International Data Corp. research last year in which 85% of business leaders said employee experience and engagement translate directly to higher customer ...

Progressive Insurance may be the second largest car insurer in the United States. But it cares about what each of its ...

Incorporating customer, employee, and product experience investments into your business strategy demonstrates a commitment to delivering value, building strong relationships, and driving growth.

AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon.

Gartner reports, “Organisations with largely satisfied employees are 48% more likely to achieve customer satisfaction goals, 89% more likely to achieve innovation goals, and 56% more likely to ...

A former bank employee has been accused of stealing almost $1 million from a customer’s account over a six-year period and spending the money on real estate and other expenses, Burlington County ...