Explore the forefront of Employee and Customer Experience news with Forbes' comprehensive coverage tailored to keep you ahead ...

When it comes to creating exceptional customer experiences, we often focus heavily on customer-facing strategies and tactics. But there’s a fundamental principle I’ve championed throughout my career ...

Life is often described as a journey filled with various experiences and milestones. This concept extends beyond personal experiences to encompass professional and consumer experiences, such as the ...

Businesses should move away from the outdated “the customer is always right” mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here’s how to ...

Philippe is the GM of Grand Hotel Les Trois Rois and a mentor, executive coach, advisor and expert on employee engagement. In customer service, where interactions often lean toward efficiency and ...

Want happy customers? It all starts with employees. The research is indeed compelling. Bova’s book shares statistically significant studies that emphasize the power of effective EX programs at global ...

As markets get more competitive, leaders are under pressure to keep their companies performing at ever higher levels. Employee engagement sits at the core — the higher the engagement is, the better ...

The working world is changing. Many organisations are struggling to keep their customer relationship management (CRM) systems ...

DENVER, Colo., and REDMOND, Wash. — Aug. 30, 2023 — Lumen Technologies Inc. (NYSE: LUMN), a multinational technology company, is working with Microsoft Corp ...

A snapshot of the CX market: aligning customer expectations with company strategies. Global and local CX leaders, strategy, ...