A couple of months ago, I visited a well-known establishment in Miami for dinner. Even though it was a regular weeknight — not nearly as busy as a weekend rush — I noticed one of the staff members ...

Insider spoke with a longtime Ikea employee about working in retail. They said they think the relationship between customers and customer-service workers is broken. This is their story, as told to ...

In today's competitive business world, providing exceptional customer service is a crucial part of any company's success. While having knowledgeable managers and customer service representatives is ...

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If your organization isn’t tapping into the benefits of customer relationship management, it could fall behind the competition. Many business owners are already aware of Customer Relationship ...

According to Bova’s research, positive employee experiences drive positive customer experiences. The idea is not new, but it has been lost for many business leaders. I first heard about the concept of ...

Selena, speaking directly to the camera, doesn’t mince words: “If you wanna cuss a customer out, swing on them and keep your job. Come to Circle K.” She asserts that at Circle K, unlike many other ...

Opinions expressed by Entrepreneur contributors are their own. Our customers are one of our greatest assets. Without them, we’re simply just a person sitting next to a sidewalk with a bunch of cups of ...

It's been well documented that the COVID-19 pandemic accelerated digital transformation initiatives. ZK Research data found that 74% of companies have moved digital initiatives up by at least one year ...

Barry is President and CEO of Deluxe, a Trusted Payments and Business Technology™ company that helps businesses pay, get paid and grow. NYSE: DLX. Customers are the lifeblood of any business.

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In order to flourish in a post-pandemic economy, businesses need to focus on customer ...