According to Bova’s research, positive employee experiences drive positive customer experiences. The idea is not new, but it has been lost for many business leaders. I first heard about the concept of ...

In this era of ever-increasing competition and evolving consumer demands, businesses that embrace the power of feedback gain a significant advantage. Feedback reigns supreme in the modern business ...

In the constantly evolving world of digital engagement, a strong focus has been placed on the interconnectedness of customer experience (CX) and employee experience (EX). As more businesses move their ...

Companies can create the most innovative or feature-laden products, but it will likely result in an unsuccessful endeavor if the customer is not satisfied. This is why every business strives to ...

Customer retention has never been more important to an organization’s bottom line, but achieving it means doubling down on the connection between employees and customers. Here’s why it works, and how ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In today’s business environment, we frequently discuss engagement coupled with loyalty. We ...

Selena, speaking directly to the camera, doesn’t mince words: “If you wanna cuss a customer out, swing on them and keep your job. Come to Circle K.” She asserts that at Circle K, unlike many other ...