As the pace of technological evolution accelerates and everyone’s expectations keep rising, it’s time to unite customer (CX), employee (EX), and product (PX) experiences into one seamless journey. We ...

Simon Harrison is SVP and CMO at Avaya leading global marketing for the company’s dominant position in the digital communications market. Today, we are all part of an important shift to an experience ...

It's been well documented that the COVID-19 pandemic accelerated digital transformation initiatives. ZK Research data found that 74% of companies have moved digital initiatives up by at least one year ...

Companies would be nothing without the employees who work to keep their customers satisfied. Happy employees foster satisfied customers, growth, and innovation. Unsatisfying working environments, ...

When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business. With a strong emphasis on hospitality, hotels have mastered the art of creating a ...

As markets get more competitive, leaders are under pressure to keep their companies performing at ever higher levels. Employee engagement sits at the core — the higher the engagement is, the better ...

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And yet, even the best training can’t anticipate every customer experience, which is why the recent viral video of a McDonald’s employee making a customer laugh — despite the restaurant being unable ...

Selena, speaking directly to the camera, doesn’t mince words: “If you wanna cuss a customer out, swing on them and keep your job. Come to Circle K.” She asserts that at Circle K, unlike many other ...

Editor’s note: The column below is from Len DeCandia, the former CPO at J&J. You can click here to read an interview with DeCandia. The financial crisis of 2009 had two measurable outcomes on business ...