A few small tweaks can mean much stronger relationships with remote employees or customers, says author Andrew Brodsky.

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

It seems the notion that always holds customers superior to other agencies in the chain of value creation and consumption was ...

It is the internal customer (the employee) that constitutes the kingmaker through continuous, innovative and agile value ...

The comment originated in a shareholder letter from 1999, later repeated in interviews, in reference to Amazon's devotion to its customers.

I interviewed a manager of a small hospitality company recently, and he told me that half his employees ... five priority for customer contact leaders, the strained relationship between agents ...