Good employees do build customer relationships. Because customers are the most important assets of a company, companies aim to instill the importance of customer service early in employees' careers.

The customer support call is one of the most important customer and employee interactions in nearly all companies and yet it is one most often characterized by mutual distrust and dissatisfaction ...

The connection between employee experience (EX) and customer experience (CX) is well-documented, with both anecdotal evidence and statistical data supporting the correlation. Research indicates ...

Examples of relationship-driven success. Companies that embrace a relationship-centric approach show how prioritizing employee satisfaction leads to exceptional service and customer loyalty.

The Gist. Dual feedback benefits. Both customer and employee feedback drive continuous improvement and innovation, enhancing overall business operations and customer relations.

This trust deficit impacts every facet of society, including customer and employee relationships. Impact on Business: A lack of trust can lead to decreased customer loyalty, reduced employee ...

That relationship was dramatized by International Data Corp. research last year in which 85% of business leaders said employee experience and engagement translate directly to higher customer ...

The arrival of AI has been met with fear and optimism in equal measure, says Ron Shamah, chief executive of Rightpoint. But how can you use it, right now, to optimize customer and employee relations?

Gartner reports, “Organisations with largely satisfied employees are 48% more likely to achieve customer satisfaction goals, 89% more likely to achieve innovation goals, and 56% more likely to ...

AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon.

Incorporating customer, employee, and product experience investments into your business strategy demonstrates a commitment to delivering value, building strong relationships, and driving growth.