Insider spoke with a longtime Ikea employee about working in retail. They said they think the relationship between customers and customer-service workers is broken. This is their story, as told to ...

Businesses should move away from the outdated “the customer is always right” mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here’s how to ...

In today's competitive business world, providing exceptional customer service is a crucial part of any company's success. While having knowledgeable managers and customer service representatives is ...

Building a customer-centric culture is more than just a strategy; it’s a mindset. At the heart of that mindset is an undeniable truth: Empowered employees create empowered customers. A successful ...

As company layoffs cross 1.1 million in 2025, employee trust collapses. Learn how HR communication can rebuild organizational trust.

If your organization isn’t tapping into the benefits of customer relationship management, it could fall behind the competition. Many business owners are already aware of Customer Relationship ...

CEO and Founder, The EQ-i Coach; author of Emotion at Work: Unleashing the Secret Power of Emotional Intelligence; public speaker and coach. What do you do when you have numerous stores to run, loyal ...

According to Bova’s research, positive employee experiences drive positive customer experiences. The idea is not new, but it has been lost for many business leaders. I first heard about the concept of ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer service is not a department. It’s a philosophy.

Opinions expressed by Entrepreneur contributors are their own. Which came first? It’s a fierce dinner table debate. Dinosaurs laid eggs, so they came first. But did the chicken egg come first? One ...

Dear PAO, I have been working in the establishment of XRM for three (3) continuous years and performing works which are essential to his business. I was terminated and I would like to file a case ...