The shopping season is also one of heightened frustration toward companies and consequently, angry calls to customer service representatives. While we might have every right to be dissatisfied with ...

An Airbnb customer was left furious after being charged for leaving pet hair at a home rental, despite the listing for the property labelling it as pet friendly. The angry guest, called Maddie, ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

Posts from this topic will be added to your daily email digest and your homepage feed. A reassuring line that said Sonos ‘does not and will not sell personal information’ has disappeared. A reassuring ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Complaints to call center workers are about to sound a lot less angry, and they have artificial ...

A McDonald’s customer who was angry about his order shot and killed a man who tried to calm him down, Texas police told news outlets. The shooting happened at about 6 p.m. Saturday, May 4, at a ...

The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...