Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The deal is expected to close by the end of March.

Technology integration. HyperArc's GenAI-powered platform to be integrated for improved insights. Customer impact. Zendesk customers to gain faster, deeper analytics and automation capabilities.

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When Forethought won the TechCrunch Startup Battlefield competition in 2018, ChatGPT was ...

Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...