In a poll of 50 Fortune 500 companies, Forrester Research found that nearly half expect to use instant messaging services for business in the next two years. "Instant messaging is a way to communicate ...

Instant messaging has become the latest employee productivity tool. A customer-service representative can use it as a quick and easy way to answer an inquiry, whereas a salesperson can inform a busy ...

The Central Bank of the UAE cited fraud and data security risks, giving banks and licensed financial institutions until April ...

Instant messaging (IM) -- whether companies view it as a worker productivity booster or a security threat -- is a popular communication application that many workers use, with or without permission, ...

NHS staff have been issued with new guidance on using instant messaging services such as Whatsapp to co-ordinate patient care during emergencies. Medics have already turned to communication channels ...

It has been several years since instant messaging worked its way from teens' rooms to boardrooms. What started as an easy and hip way for youngsters to communicate with their peers has turned into an ...

My former supervisor and I used to rely on instant messaging as a critical application to get our jobs done. As Web site managers, we could run through the site code together in one window and in ...

AOL Chairman Steve Case and crew are stalling the advancements needed for instant messaging to reach its full potential. If AOL doesn't wake up, and fast, by truly opening up interoperability between ...

As an IT manager, you like to think you run a tight ship. Antivirus updates come often, unsanctioned software downloads are forbidden and spam filtering is your No. 1 pastime. Then imagine your ...

You've typed it, deleted it and typed it again. You need to let your colleague know there's a problem with a project at work.

If you're an avid instant messenger, you probably know what I mean: "Instant messaging doesn't work for me, does it work for you?" Yet I appear to be on the way to becoming a minority, a fuddy-dud ...