11don MSN
Indiana 911 call center turns to AI to take non-emergency calls amid critical staffing shortage
At Lake County 911 in Indiana, an AI call taker named "AVA" has handled more than 35,000 calls within just months.
To quote George Santayana, “Those who cannot remember the past are condemned to repeat it.” So why does it so often feel like Big Tech has such a short memory? The latest hiccup comes from Meta. In ...
Companies made customer service a bot-filled nightmare. Average people are getting revenge. Customer service workers have gotten used to the now-common question coming from the other end of the line: ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results