Steam user reviews have become weapons for voicing discontent, which might be why Valve is tinkering with how they work. In the past, scrolling down to read other people's opinions would present ...

Michelle is Lifehacker's Associate Tech Editor, and has been reviewing games, laptops, phones, and more for over 10 years. She is based in New York City and holds a master's degree from NYU. “Good.” ...

Valve is updating its User Review system to prioritize relevant reviews that "best help players make a purchase decision about the game." Valve calls it the 'Helpfulness System,' designed to push ...

Amazon is making a major change to its customer review system. The company announced today that it is rolling out AI-generated customer review highlights. This does not mean AI is writing reviews on ...

Cyberpunk 2077's launch in December 2020 was full of controversy surrounding the state of the game, from bugs to missing or lackluster features to a console port so poor that Sony decided to remove ...

There are two ways I work out whether a game is for me or not. First, I check critic reviews, especially from critics I respect and whose tastes align with my own. Then I check the Steam reviews. I ...

Do your friends look to you for recommendations on which shows and movies they should watch next? Are you, in fact, a tastemaker whose opinions unerringly guide people to the hidden gems that the ...

Somebody once told me that a customer who had an issue—but had their problem resolved—is a more valuable reference than a customer who’s had a perfect experience end-to-end. Our brains are hardwired ...