The effort culminated in two core offerings: a near real-time customer feedback insights tool based on an analysis of up to 30 million client conversations from multiple channels; and the Truist ...

Market research firm J.D. Power released a series of surveys comparing national banks. One in Charlotte stands out.

Truist's growth depends heavily on core lending and banking after selling its insurance brokerage, but weak customer satisfaction and lost market share are concerning. Management's focus on ...

the bank ranked below the study average for overall customer satisfaction in both mobile and online banking. To get in touch with a Truist Financial customer service representative, call from 8 a ...

Truist Financial Corp. (NYSE: TFC), Bank of America Corp. (NYSE: BAC) and Wells Fargo & Co. (NYSE: WFC) continue to fall short for customer satisfaction, according to a recent 2024 J.D. Power study.

Truist earns a 3.75 out of 5-star rating from Business Insider, based on its loan options, affordability, customer satisfaction, and trustworthiness. Truist is an affordable mortgage lender for ...

Charlotte's three largest banks continue to fall short for customer satisfaction, according to a J.D. Power study. How satisfied small-business clients are with ...

To help you understand borrowers’ subjective experiences, NerdWallet has gathered customer satisfaction ratings from J.D. Power. We also contacted Truist customer support. → Slightly below ...