Whether you believe a customer is always right probably depends on which side of the counter you’re on. For shoppers, having a merchant who’s quick to rectify mistakes and listen to concerns is a good ...

"The customer is always right" is an adage most people are inherently familiar with, whether or not they have experience working in customer service. Though its usage is ubiquitous, its alleged ...

"The customer is always right." So said Harry Gordon Selfridge, the retail pioneer of the early 1900s, who is usually credited with coining that phrase. For over a century, it’s served as a practical ...