CallSource, a call tracking, marketing analysis and sales improvement firm, announced a new partnership this week to offer onsite and online call management and phone skills training for the company’s ...

Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

Raised on technology, millennials can't get enough of their phones. They use them to take pictures, rate restaurants, get directions and cash checks — everything, it seems, except talk. The reason: ...

Sir Digby Jones has warned that companies could be losing out because of poorly-trained sales staff and inadequate customer service Sir Digby Jones has warned that companies could be losing out ...