An essential step before a new tech product or service is launched into the market is quality assurance—making sure the end product functions as intended and that features are optimized for a good ...

Contact centers are the frontlines for customer interactions and play a significant role in shaping customer perceptions and building loyalty. Maintaining quality assurance (QA) within the contact ...

One constant: in the eyes of the user, digital quality matters—and with AI, that means rigorously testing the user experience ...

According to Gartner, “Poor data quality destroys business value. Recent research shows organizations estimate the average cost of poor data quality at $10.8 million per year.” 1 To thrive in today’s ...

Biomedical ontologies provide a structured framework for organising and representing complex biomedical knowledge, facilitating data integration and semantic interoperability across diverse domains.

The Coalition for Health AI on Friday released draft frameworks on how it will certify artificial intelligence quality assurance labs and provide information about AI models. CHAI, which aims to set ...

Skilled nursing facilities are required by law to have quality assessment and assurance committees to maintain and improve safety and quality in their facilities. The documents created and used by the ...