Research over the last 30 years has long been showing all the different ways that emotional intelligence skills impact bottom-line care. Stronger patient relationships, lower burnout, better teamwork, ...

Improving the communication skills of clinicians and nurses builds rapport and trust with patients. Communication between staff and patients is a crucial component of patient experience at hospitals, ...

Hospitals across Pennsylvania are facing a challenge that has nothing to do with medical technology or staffing shortages, yet has a direct impact on patient safety and quality of care: language. As ...

Does this conversation sound even vaguely familiar? If so, it should be easy to convince you that the era of McMedicine has come to an ED near you. Although I used this factitious interaction as ...

When a study released this fall found that more than 50% of staff fail Health Insurance Portability and Accountability Act (HIPAA) assessments, two-thirds witness internal breaches, and more than 80% ...

A new study from Stanford University, published Jan. 19 in Patient Education and Counseling, evaluates the effectiveness of patient mindset training on provider learning and behavior. Past research ...

Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. In healthcare, patient satisfaction isn't just a feel-good ...

Patient experience data is increasingly being used to rate the quality of hospital and physician care, but current methods of collecting that data don’t tell the whole story, a new study in the Annals ...

As a hospitalist doctor who comes from a family-owned hospitality business, I have a unique perspective that allows me to draw valuable lessons from both fields. This background has taught me the ...

In today’s healthcare landscape, patient satisfaction is more than just a goal—it’s a metric that directly influences hospital ratings, reimbursement, and reputation. One of the most scrutinized tools ...

There are major measurement issues in patient experience data collected from U.S. emergency departments, including high variability and limited construct validity, according to an analysis published ...