While digital health technologies hold transformative potential for patient care, their integration into healthcare systems often faces obstacles that must be addressed.

As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new ...

Health systems are investing heavily in the patient experience. At Springfield Clinic, that strategy is critical to continued sustainability in a complex market. Despite recent missteps by disruptors ...

As is the case with any industry, it is important for healthcare organizations to understand the consumer of their services. What drives their engagement and what are their pain points? During the ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Price transparency laws for healthcare organizations were first implemented in 2021 and have progressively strengthened since, but have they helped patients? The laws were introduced during President ...

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...

AI needs to be designed to address what matters most to patients and families, says Laura Cooley who is speaking at HIMSS26.

The InovaCare initiative features several elements, including enhancing connections with patients, generating a positive patient experience, and creating care pathways for clinical conditions. Inova ...

Please provide your email address to receive an email when new articles are posted on . The patient experience has always been at the heart of surgical practice. Before the advent of modern anesthesia ...

Afterwards, my team and I kept going without ever discussing the event. But something felt heavy. And because I couldn’t name it, I didn’t know how to deal with it ...

A patient’s experience begins the moment they choose or are referred to our system. Their experience describes their care journey—from scheduling an appointment, seeing a specialist, an inpatient stay ...