We recently asked businesses and schools using Google Apps to rate Google's customer support, and found that it often falls short of being business-worthy. But Google is trying to change its ...

Microsoft customers were frustrated by major outages to their cloud-based Lync and Exchange services earlier this week, with some calling out the vendor for its lack of timely communication about the ...

I recently migrated my email from a small Exchange hosting provider that is having some growing pains to Office 365. Rather than choosing one of the small business plans, I chose the Office 365 ...

Microsoft says its Office 365 is the fastest-growing product in its history, and the suite of cloud apps is what many of its customers are using to take their first steps into cloud computing. Yet, ...

Microsoft is starting to enable "improved" support for organizations using Office 365 services. The support that's available in the Office 365 Admin Center will start to deliver faster phone responses ...

In February this year, Microsoft drew some bold lines in the sand regarding its Office support plans by restricting how long it would support Office 365 ProPlus on various versions of Windows and how ...

Microsoft's Office 365 Admin Center portal for IT pros will soon receive a few new trouble-ticketing support additions, the company announced last week. These additions follow other Microsoft support ...

Microsoft has kicked off a limited-time Office 356 promotional offer this month, but it's just for new customers. The deal extends from Sept. 1, 2014 to March 31, 2015 for new customers only that ...

Microsoft on Tuesday updated Office for Mac 2011, the long-in-the-tooth productivity suite tailored to machines running Apple's OS X, with bug fixes, features and compatibility with the Office 365 ...

In a reversal, Microsoft is planning to add support for Office 365 ProPlus on Windows Server 2019, even for virtual desktop infrastructure (VDI) use. Microsoft 365 Corporate Vice President Jared ...