Business Wire

NICE Employee Engagement Manager Provides Personalized Scheduling Capabilities Across Digital and Voice Interaction Channels

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that its Employee Engagement Manager (EEM) solution now utilizes employees' personal channel preferences and skills. Organizations ...
Business Wire

NICE Reports a Surge in Usage of Self-Service Scheduling to Accommodate Rapid Shift-Swap and Extra Hours Due to COVID-19

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced that it is seeing a significant uptake in agents adapting their contact center schedules in response to the recent outbreak of COVID ...
Nasdaq

Skipton Building Society Takes Workforce Management and Employee Engagement to the Cloud with NICE

NICE’s innovative solutions ensure intelligent automation of intraday self-scheduling and accurate AI-driven forecasting, increasing employee satisfaction and optimizing ROI for Skipton In addition to ...
Finextra

Skipton Building Society takes call centre workforce management to the Cloud with Nice

The combined solution of NICE WFM and EEM in the cloud was seen by Skipton Building Society as complementing its long-term business strategy as well as its policy of employee centricity at the ...