When you check into a hotel, you expect a clean room, kind staff, and an easy stay. Behind the front desk smiles are a few realities that rarely make it into the brochure. From how rooms are cleaned ...

Glenn Haussman isn't your typical hotel expert – the kind who is neck-deep in spreadsheets of average daily room rates and occupancy statistics. Haussman has a few hotel secrets. He's a former editor ...

A secret shopper shared tricks used for bagging free upgrades at a hotel, as one of them was to look at somebody's name tag -- as to make oneself look like a secret shopper. Getty Images Dan Shapiro ...

When you check into a hotel, you expect clean sheets, towels and cups in your room. But an NBC4 I-Team investigation has found some well-known hotels don't properly clean rooms, leaving you to sleep ...

Forbes contributors publish independent expert analyses and insights. Former editor of Robb Report, Debbi has written about luxuries from Asprey to Zegna. Mr. Melchiorri is an hotelier extraordinaire.