Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Have you ever been in a conversation during which, instead of truly listening, you were just waiting for your turn to speak? Maybe you were preparing a response, mentally rehearsing a counterpoint, or ...

One of my favorite quotes comes from the Dalai Lama is: “When you talk, you are only repeating what you already know. But if you listen, you may learn something new.” I do my best to follow this sage ...

Deep listening is an approach that can be used to help people discuss difficult topics - a way of listening that makes a speaker feel heard and acknowledged, so the listener can be open to views they ...

Communication skills are among the most important and needed in every job, regardless of the level of the position. Most people concentrate on speaking and writing but give very little emphasis to the ...

When I ask my public relations students why they want to get into the field, they say they like to talk, so they figured it was a field suited for them. Speaking from 25 years of experience in the ...

The New Haven Police Department leadership said their approach to policing is to operate as a customer service. “Sometimes, unfortunately we have to deliver that in situations where tensions are high, ...

Failing to listen has become one of the most concerning problems society faces. Proper communication is the core of interactions at work, in schools, and personal relationships, yet listening is ...