Crisis listening line Caring Contact will be offering Excellence in Listening training beginning March 20 at the First Baptist Church, 170 Elm St. in Westfield. Classes run for three hours one night a ...

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

SEQUIM — Joy Helmer is on a mission to create more heart-to-heart connections in the Sequim community. With recent tragedies such as the Parkland, Fla., shooting that killed 17 people in February, ...

CogWell @ Penn brings in trained professionals to discuss mental health on campus. At this semester's meeting, they hosted an event to learn about active listening. Credit: Michael Goerlitz CogWell @ ...

Have you ever been in a conversation during which, instead of truly listening, you were just waiting for your turn to speak? Maybe you were preparing a response, mentally rehearsing a counterpoint, or ...

The environmental, health and safety industry continues to undergo a technological transition in the delivery of employee training. As technology advances, training delivery options are increasing.

The New Haven Police Department leadership said their approach to policing is to operate as a customer service. “Sometimes, unfortunately we have to deliver that in situations where tensions are high, ...

Are you a good listener? Do you want to make a difference in the life of someone in crisis? Crisis listening line Caring Contact will be offering Excellence in Listening training beginning March 20 at ...