Last week's feature focused on communication skills and their importance in the workplace. This week's feature is about the other side of communication-listening skills. Hearing is the physical ...

We have been communicating all our lives. So, why do we need to talk about special communication skills for leaders? Do you remember the expression, “You don’t get a second chance to make a first ...

"Hearst Magazines and Yahoo may earn commission or revenue on some items through these links." How many times have you nodded along during a conversation, only to realize you didn’t absorb a single ...

Savvy small-business owners understand and appreciate the importance of developing employee listening skills to their fullest. The ability not only to listen, but to listen actively is essential to ...

We all understand the importance of listening. But, there’s a big difference between hearing someone and actively listening to what they’re saying. We have all been in conversations where the other ...

As a coach, understanding is the first step toward offering sound advice. Unless a coach is aware of the exact nature of and meaning behind a question or problem, the information and guidance they ...

Question: I have a new employee who joined our team seven months ago. Recently, we visited a client to negotiate a contract. During that meeting, it became painfully obvious that this individual is ...

Indiana lawmakers dropped social emotional learning and restorative justice from teacher training requirements. But educators ...

When patients feel nurses are listening to them, they self-report better care outcomes and a happier healthcare experience. Nurse leaders are quite familiar with this question from the HCAHPS survey: ...

During three weeks in February and March, Dr. Gary Sweeten, co-author of the book “Listening for Heaven’s Sake,” talked about the importance of relationship skills along with Pastor Charlie McMahan ...

This affects all working generations and ages of people connected 24/7 to mobile apps, texting, email, and social media. That’s virtually all of us. The speed of communicating in 140 characters or ...