The retail industry faces renewed scrutiny over customer treatment practices following a viral incident at a Kohl’s store in Jacksonville, Florida, that has generated nearly one million views across ...

In a viral video that has racked up over 316,900 views and 14,800 likes, TikToker Alotta Nonsense (@hollyandra) accused the department store of stealing from her children. “So we all know and hate ...

Kohl’s (KSS) continues to suffer from a concerning pattern of customer behavior that has impacted its sales for several financial quarters, and the retailer is betting on a bold new plan to reverse ...

(CNN) — A new CEO took the reins at Kohl’s this month, hoping to reverse a long losing streak at America’s largest department store chain. But after years of declining sales, a sharp drop in stock ...

A Kohl’s employee working the Amazon return center went viral after posting a story about dealing with an aggressive customer. TikToker SergioSays (@sergivandiaz) filmed the video shortly after a ...