Salesforce has cautioned businesses against overvaluing AI strategies based on market hype, pointing to risks from 'AI washing' and stressing the need for proven application. The warning comes as ...

Microsoft has unveiled two AI sales agents, known as “Sales Agent” and “Sales Chat.” By connecting to both Microsoft Dynamic 365 and Salesforce, the two models can be used to qualify potential leads ...

Salesforce has launched its Agentforce Sales app directly within ChatGPT, enabling sales teams to access, update, and act on live CRM data without switching platforms. This integration combines OpenAI ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week, NJR highlights: Salesforce launched the Einstein 1 Platform, a ...

Microsoft Corp (NASDAQ:MSFT) announced during its “AI Tour” event in London that businesses will be able to develop their own autonomous artificial intelligence agents starting in November. These ...

The Salesforce chief executive has unleashed a legal challenge against Microsoft in a London courtroom while simultaneously ramping up hiring for the company’s artificial intelligence push — a ...