The evolution of digital experiences over the years has made it vital for businesses to refine their digital communications and deliver a seamless experience. With 72% of customer interactions now ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. As the world shifted in 2020 with the Covid-19 pandemic, so too ...

Redial BPO and Loris.ai partnership enables customer service agents to deliver high-quality customer experiences using AI and automation. Research Report Make Martech Work: How to Find the Right ...

AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response ...

WASHINGTON, DC - SEPTEMBER 21: Sen. Rob Portman (R-OH) speaks to Sen. Gary Peters (D-MI) at a hearing to discuss security threats 20 years after the 9/11 terrorist attacks at the U.S. Capitol on ...

Twenty-four-hour customer support with zero hold time, infinite personalization, customized care, and behavior-based response are all aspects of the customer experience that will be expected sooner ...

It’s been an eventful year in technology, but one theme stands out as the dominant one of 2024: the emergence of generative artificial intelligence as a viable, even breathtaking, advancement. It ...

Many retailers struggle with fragmented communication tools, leading to inefficiencies and frustration. By reading this ebook, you will learn how and why to implement a unified retail communication ...

Although evolving technologies like generative AI promise to elevate their experiences, customers are wary of the risks involved, according to the sixth edition of Salesforce's State of the Connected ...

In today’s competitive business landscape, providing exceptional customer service is crucial for success. Businesses that prioritize customer satisfaction are more likely to retain customers, attract ...

USING THE FREE WLKY MOBILE APP OR WLKY.COM. KENTUCKY AND INDIANA ARE INVESTING MILLIONS OF DOLLARS TO IMPROVE CUSTOMER SERVICE FOR DRIVERS WHO USE THE TOLLED OHIO RIVER BRIDGES. TODAY, THE BI-STATE ...

YS AND 12 THE BLACK RESTAURANT ASSOCIATION EXPANDING ITS SUPPORT FOR IMPROVING CUSTOMER SERVICE IN MILWAUKEE. TODAY, THE GROUP ANNOUNCED THE SECOND SET OF RESTAURANTS. IT’S FOCUSING ON. THESE ...