This hotel isn’t scoring points with customers. A top US hotel brand is allegedly bribing its guests by rewarding them for a ...

Have we, as a society, reached peak customer satisfaction survey? It’s not unexpected to be asked to submit feedback, either ...

One of Marriott International's United States hotels is facing scrutiny after allegedly attempting to bribe guests with ...

One major change at many hotel brands since the pandemic started has been the removal or downsizing of breakfast. This change has not gone over well with much of the traveling public, who reported ...

Many hotels in the past year have been challenged to restore pre-pandemic service and staffing levels as demand rises and rates increase markedly. That mixture of circumstance is beginning to damage ...

Digital transformation is reshaping the hospitality landscape, and the stakes have never been higher. As tech-savvy travelers dictate new norms, hotels are under pressure to keep up. Planet’s latest ...

After two pandemic years of high satisfaction with hotels – thanks to good value, positive staff experiences, confidence in cleanliness and proactive communication – things have taken a turn for the ...

2020 was a bad year for the buffet, and hotel guests miss their breakfast. According to the J.D. Power 2021 North America Hotel Guest Satisfaction Index Study, guests were dissatisfied with the ...

TROY, Mich.--(BUSINESS WIRE)--A year ago, hotel summer marketing and advertising efforts were in full swing with images of epic pools, zen-like spas and cozy bed linens. Today, hotel ads are filled ...

A post about a hotel staff member's unexpected response to a guest's "crazy" request has gone viral on Reddit. The post, shared by John Patton (u/JBPII), has amassed more than 35,000 upvotes since it ...

More than half of hotels (56 percent) say they feel pressure to keep upgrading their tech, according to Hotels.com’s 2025 “Hotel Room Innsights” survey. The annual survey of over 450 properties across ...

The overall guest satisfaction score for all hotels was 822 on a 1,000-point scale, down from 830 both last year and in 2020. Photo Credit: Makistock/Shutterstock Many hotels in the past year have ...