Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

Calling Hilton is the best way to get help on time-sensitive issues. Otherwise, try email, the website or the Hilton app. Many or all of the products on this page are from partners who compensate us ...

Email, in-app messaging or even a good old-fashioned phone call can put you in touch with Hyatt customer service. Many or all of the products on this page are from partners who compensate us when you ...

Founder of FPW Media, creating industry-leading brand experiences that engage the next generation of decision-makers in a fast-paced world. Professional service businesses tend to invest significant ...

"AI ‘significantly enhancing’ personalisation of guest experiences" was originally created and published by Hotel Management ...

Learn these seven secrets from the hospitality industry, and you’ll be able to apply them to nearly any business. Iconic, loyalty-building customer service occurs when you seek out and care for ...