Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...

Nearly every company receives a complaint from a customer at one point or another. Handling a customer properly is critical to the success of a company. An organization that handles complaints in the ...

Unhappy customers can be a dangerous situation for any company because these customers often share their complaints with other people. If a customer lodges a complaint against an employee, manage it ...

How an engineer handles a complaint could be the beginning of a long and profitable relationship. Parker Fluid Control Div. New Britain, Conn. Engineers are often brought into the client-customer ...

Especially in these times of intensive regulator oversite, Automotive Compliance Consultants president Terry Dortch insisted that how your buy-here, pay-here dealership responds to customer complaints ...

Good customer service can go far in retaining customers and improving your product. With customers holding all the power when it comes to your success, the last thing you want to do is let a complaint ...

Today's column provides consumer complaints about consumer complaints. Companies, take heed for the fastest way to appease concerns, thanks to American Express and yours truly. 1. "Your product ...

The Democratic commissioner called the move 'bonkers,' and fears it'll force consumers to pay $225 to get their complaints heard. The FCC maintains nothing has changed. UPDATE 7/12: In a last-minute ...

Billing disputes continued to dominate, accounting for 59% of all cases, followed by smart meter issues (11%) and customer ...

Forbes contributors publish independent expert analyses and insights. Alison Coleman is a U.K.-based journalist who covers entrepreneurs. You can’t please all of the people all of the time, so when ...

OTTAWA, ON, July 31, 2025 /CNW/ - Today, the Financial Consumer Agency of Canada (FCAC) published the findings of a report on the complaint-handling procedures of small and medium-sized banks in its ...