AI-driven order company Curbit has partnered with Ovation, a guest feedback system, to streamline brand interactions with guests, offering an elevated guest experience coupled with a comprehensive ...

Google Gemini Enterprise for Customer Experience challenges where intelligence lives in the CX stack—and who owns the ...

A semester at Disney World shaped how I think about CX: empower employees, master the basics and turn insight into repeatable magic.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What happens when a positive internal culture meets customer ...

Strengthen your customer relationships by addressing these eight key customer experience failures.

Travelers’ expectations are no longer the simplicity of a clean room to lay their head; they desire seamless integrated experiences with minimal disruption at every stage of their stay. This evolution ...

With a partner agency, Amazon Fresh incorporated a CXO strategy and tools to produce generative AI-powered on-brand campaign visuals that repurpose existing assets to deliver visuals faster and with ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when ...

ATLANTA--(BUSINESS WIRE)--Hotels have come a long way from placing QR codes in rooms for digital menus or relying on repetitive AI-generated text message pings. Today, Product Genius, an AI-powered ...

Customer service (CS) and customer experience (CX) are the two faces of the same coin and go hand in hand with each other. They are often used interchangeably by businesses, but understanding the ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

Victory Cruise Lines has appointed Rodney Bailey as vice president, guest experience, the company said in a press release. The role puts Bailey in charge of the holistic guest experience shoreside and ...