Genesys has updated its contact center and workforce management software suites. The former adds intelligent contact center routing functionality in a software-only application. The latter update ...

Recognition reflects Genesys Cloud leadership in AI-driven workforce engagement, strengthening performance, quality and service readiness across human and virtual teams "Genesys Cloud gives ...

ATLANTA--(BUSINESS WIRE)--Intradiem announced today that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from the ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: ...

Graphic Solutions Group (GSG), a provider of screen, digital, and sign equipment and supplies, has 10 branch locations across the country and has a combination of inside sales reps working remotely ...

According to Genesys, workforce management (WFM) is a way of strategically optimizing employee productivity to ensure that human resources are in the right place at the right time. Juanita Coley, ...

Genesys(R), a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar(TM): Workforce Engagement Management (WEM), 2025 Report. Frost & Sullivan ...