Business Wire

Avtex Offers InteractionSync for PureCloud on the Genesys AppFoundry

MINNEAPOLIS--(BUSINESS WIRE)--Avtex is pleased to announce the inclusion of more than a dozen applications on the Genesys® AppFoundry – a dedicated customer experience marketplace. This includes a new ...
Business Wire

HelpSocial Launches Genesys PureCloud Social Customer Care Integration at CX18

SAN ANTONIO--(BUSINESS WIRE)--HelpSocial, the #1 platform for integrating social media and messaging apps in the contact center, will demonstrate its integration with the Genesys Customer Experience ...
Finanznachrichten

Genesys PureCloud makes waves with more than 570 percent ROI in three years

Forrester Consulting analysis revealed a composite organisation using the Genesys PureCloud platform can realise benefits totaling £ 3.6 million over three years, resulting in a ROI of 571 percent and ...
PR Newswire

PureCloud by Genesys Races Past 1 Million Interactions Daily

FRIMLEY, England, Aug. 2, 2017 /PRNewswire/ -- Genesys® (www.genesys.com/uk), the global leader in omnichannel customer experience and contact centre solutions ...
Destination CRM

Genesys’ PureCloud Boosts Company Nurse Service: A CRM Service Elite Customer Case Study

Among the services it offers, Company Nurse provides full around-the-clock registered nurse triage, a proprietary medical response platform, a validated and verified database of healthcare providers, ...
Destination CRM

Genesys Adds PureCloud Customer Experience Solutions

Genesys today announced three new customer experience solutions—PureCloud, PureConnect, and PureEngage. Together, the trio composes an expanded customer experience platform built from the company’s ...
Total Telecom

Genesys PureCloud expands voice options around the globe

Genesys® (http://www.genesys.com/uk), the global leader in omnichannel customer experience and contact centre solutions, is accelerating its worldwide cloud-based ...
Naija Gist - Latest

Cloud Reigns Supreme in 2018 Genesys Growth

While sales are up across the company's cloud offers, the Genesys PureCloud® platform stands out for its hypergrowth with sales more than tripling since 2016. PureCloud's rapid expansion ...
Nasdaq

Genesys Expands Support for Google Cloud Contact Center AI Across All Three Customer Experience Platforms

SAN FRANCISCO, April 9, 2019 /PRNewswire/ -- Genesys® (www.genesys.com), a global leader in omnichannel customer experience and contact center solutions, is extending its integration with Google Cloud ...
Business Insider

Genesys PureCloud makes waves with more than 570 percent ROI in three years

Customers can improve productivity by £1.9 million; experience payback in less than three months FRIMLEY, England, Feb. 6, 2018 /PRNewswire/ -- Genesys® (http://www ...
Business Insider

Genesys PureCloud Makes Waves with More Than 570 Percent ROI in Three Years

SAN FRANCISCO, Feb. 6, 2018 /PRNewswire/ -- Genesys® (www.genesys.com) today announced that businesses using the PureCloud® platform, a cloud-based omnichannel contact center solution, can experience ...