Three quarters of customers with a grievance against their bank make a complaint, but fewer than half of those who complain (47 per cent) are happy with the response they receive, according to new ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

Values are what bring distinction to your life. You don't find them, you choose them. And when you do, you're on the path to fulfillment. Consumers whose complaints are handled well by a company ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

Customer complaints come in all forms and happen to every business under the sun. Dealing with a customer complaint takes a great deal of tact, and ignoring it can wreak havoc on your entire business ...

Anthony Matthews is something of a master of the customer complaint. He's sent detailed, humorous letters to car companies, hotels and airlines — with successful results. He posts his carefully ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. As a result of the review, five banks are undertaking major changes to ...

Using AI “won't eliminate people’s jobs,” Heather Hajek, director of analytics and compliance management system support at Synovus Financial, said on a panel at the Consumer Bankers Association annual ...