A free customer experience management course available this month could help military members, veterans and their families train for a new career and receive their Operational Customer Experience ...

WINTER PARK, Fla.--(BUSINESS WIRE)--COPC Inc., a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of ...

Veterans’ trust in the Department of Veterans Affairs is growing. Seven years ago, just over half of veterans enrolled with the VA had trust in the federal agency, Chief Veterans Experience Officer ...