Google Cloud on Wednesday announced a series of updates to Dialogflow, the development platform for building chatbots and interactive voice responses (IVR). Dialogflow is the core technology behind ...

In part one of this series, we discussed conversational AI and described the principal capabilities Google Contact Center AI (CCAI) provides: Virtual Agent, Agent Assist, and Conversational Topic ...

In my previous Decoding Dialogflow article, I discussed intents and provided guidance about how to create intents so that a customer service virtual agent can understand what the person using the bot ...

Google LLC today debuted some important updates to its Dialogflow, the main technology that powers its Contact Center AI service for automating interactions with customers in call centers. Dialogflow ...

SAN MATEO, Calif., April 22, 2026--(BUSINESS WIRE)--Bedrock Data, the platform provider for data-centric security, governance and management, today announced that Bedrock Data ArgusAI now governs AI ...

Voximplant, a provider of a cloud communications platform for web and mobile app developers, today released a new integration for Google’s Dialogflow, a platform for building voice- and text-based ...

AudioCodes (NASDAQ: AUDC), a leading vendor of advanced voice networking and media processing solutions for the digital workplace, today announced that it is collaborating with Google to integrate ...

ArgusAI maps what each Google AI agent can access and enforces data access policies for AI systems, extending AI Risk Surface governance to agents built on Google Cloud Bedrock Data, the platform ...