Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...
AI might be great right now, but the complexity of transactions and the desire for more personalized attention by customers ...
More public companies are talking about Customer Success, and high performers talk about it more, according to a new analysis ...
These findings come alongside nearly one in three small businesses (32%) saying they are doubling down on customer experience (CX) to strengthen loyalty and resilience in the face of economic ...
James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...
Philippe is the GM of Grand Hotel Les Trois Rois and a mentor, executive coach, advisor and expert on employee engagement. In customer service, where interactions often lean toward efficiency and ...
AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...
Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...
Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.
BET, shaping the igaming landscape since 2007, has been shortlisted for “Best Customer Service” at the EGR Operator Awards ...