Explore the honest value of a single customer and how it impacts your business success and customer satisfaction.

Conferencing software Webex has a number of accessibility features built-in and has worked with Applause to test how well these work Continue Reading ...

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

CSDP's Service Relationship Management (SRM)© for Field Service software focuses on ensuring that service technicians with the right skill set are properly dispatched the first time with the right ...

Marketing automation leader Klaviyo, the company powering smarter digital relationships, has today announced the launch of ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Join us as we explore how AI is revolutionizing workflow execution-eliminating friction, enhancing efficiency, and ...

A new offering from Klaviyo is billed as the only customer relationship management platform built for consumer brands, not ...

HubSpot reported strong quarterly earnings, outpacing both management's guidance and analyst estimates. It was driven by impressive revenue growth and enhanced platform capabilities.