Leading organizations are shifting toward holistic, adaptive AI that automates the entire customer journey. This integrated ...

Starbucks is focused on applying data and AI to enable strategic decision-making through customer-centric, data-driven ...

If startup investors have their way, expect AI agents to be taking on a lot more. In recent months, investors have poured ...

As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator.

On any given day, there are few things more infuriating than encounters with lousy customer service. The frustration of waiting on hold, the labyrinth of automated recordings, and bot-generated ...

Phone giant AT&T has reset millions of customer account passcodes after a huge cache of data containing AT&T customer records was dumped online earlier this month, TechCrunch has exclusively learned.

By unifying data on the Databricks platform, the Vietnam bank has built AI capabilities to deliver hyper-personalised offers ...

The companies have signed a new data-sharing agreement that includes an undisclosed pricing structure. Plaid said it will not ...