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PITTSBURGH (KDKA) — Customer service is intended to serve customers. In this week's Money Minute, KDKA-TV money editor Jon Delano explains why many customers feel like they're getting anything but ...

Customer complaints are an inevitable part of running a business. Sometimes, despite our best efforts, customers may have a bad experience or encounter unfortunate situations that lead them to ...

For example, this week I called customer service to address issues with my internet and cell phone — and, hopefully, refund some fees. In both cases, customer service did nothing for me. Despite ...

Not every supermarket chain is built the same, and some have some pretty unhelpful staff members. We did a deep dive into ...

ELK GROVE VILLAGE, Ill. (CBS)-- A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers. As CBS 2's Tim ...

Transamerica Corp., one of Cedar Rapids’ largest employers, is under review by the Iowa Insurance Division for a rash of complaints related to the company’s taking over customer service for Vanguard ...

It’s no secret that the aviation industry has taken a serious beating due to the COVID-19 pandemic’s blight on air travel demand. Especially amid the first months of the global health crisis, ...

Washington Gas’s customer service, or reported lack thereof, has prompted a flood of calls to Virginia’s utilities regulator. The State Corporation Commission tells ARLnow that its utilities ...