What is the core value proposition of cloud computing today? What is it that your public cloud provider is providing? What does your private cloud environment allow you to provide your own IT ...

In addition to the previously list, Service Cloud includes features for appointment scheduling, broadcast communications, and incident detection, response and resolution. The Setup Assistant in ...

NetSuite CRM+ is a customer relationship management tool that provides users with more than just standard customer service functionality. NetSuite's system gives users the capability to run their ...

A cloud contact center is an internet-hosted service, typically managed by a third party, that handles all inbound and outbound customer communications for an organization. Cloud contact centers ...

Onix CEO Sanjay Singh explains his acquisition of the services business of AI-powered contact center provider UJET and new appointment of Google Cloud’s former global consulting leader to its board of ...

Oracle has entered into an agreement to acquire RightNow Technologies, Inc., a provider of cloud-based customer service, for $43 per share or approximately $1.5 billion net of RightNow's cash and debt ...

For decades, customer service was considered a cost of doing business. To cut costs, many companies moved customer service jobs offshore, deployed various technologies to automate customer ...

Salesforce just hired an executive who is rejoining the firm after more than a decade running a startup to lead its largest cloud business, and she's bullish on using AI and automation to improve ...

Following is Part 3 of the Retail TouchPoints series focused on Creating Winning Cloud Strategies. In this final installment, solution providers discuss current and future benefits of cloud computing.

Modern cloud is customer-centricIssued by RSAWEBJohannesburg, 29 Sep 2026 Companies are prioritising cloud infrastructure that supports AI adoption and data sovereignty. Cloud has moved from ...