AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with ...

Nelson proposed that an after-hours call center be hired to handle campground-related calls made after city staff have gone ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

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Rogers Communications Inc. says it has laid off employees from its customer service department amid a shift in customer ...

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It was all for complaining about poor service – and I was thrilled with the outcome. That morning, I had gone into their ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

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