Incentivized reviews appear to be dominating the alternative in many cases. Are these reviews here to stay as part of retail ...

Justin Rosenberg starts his morning by looking at two things: his sales reports and a list of customer reviews aggregated from Google, Yelp, and any other platform where customers can rate, star, or ...

Ali Hussain has a background that consists of a career in finance with large financial institutions and in journalism covering business. Luis Alvarez / Getty Images Consumer reviews are an important ...

As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator.

Flying may bring no end of headaches these days, but by the numbers it's still the safest way to travel. Picking one of these ...

Everyone has their favorite restaurant chain. For some, it's the food that keeps them coming back, but for others, it's customer service. Even if the food is not that great or maybe it's mediocre, ...

Manor Works Painting, a family-owned residential painting company serving Northern Virginia since 1998, today announced that it had received a growing number of highly positive customer reviews. The ...

Windows of Wisconsin, a family-owned window and door replacement specialist serving Wisconsin homeowners for 27 years, emphasized the importance of customer feedback in shaping its service offerings ...